We offer exchanges on full price items within 14 days of original purchase. Please choose carefully as we do not offer refunds for change of mind.
Items can be exchanged and a store credit will be given. Where an item is found to be faulty a full refund will be given.
Items must be returned with original receipt or gift receipt to Woodend General within 14 days of purchase and must be in their original condition with all packaging and / or tags attached.
Online orders: If you would like to exchange an item purchased online, please contact us immediately via email at hello@woodendgeneral.com.au or call the store on 03 5427 1695 to arrange the exchange.
Items must be returned to our Woodend store within 14 days of original purchase and be in their original condition with all packaging and / or tags attached.
If you have received a faulty or incorrect item, we are so sorry!
Please contact us and we will arrange an immediate replacement.
Ultimately we want you to be happy with your purchase, if this is not the case for whatever reason please call the store on 03 5427 1695 or email us at hello@woodendgeneral.com.au and we will do our best to fix the situation as soon as possible.
Sale Purchases:
All sale purchases made are final and cannot be exchanged except where an item is found to be faulty.
Christmas present exchanges: Please note during the Christmas period we extend our returns policy. Anything bought from November 1st up until Christmas Eve 24th December will be eligible for an exchange up until 31st January the following year. Goods must be received in-store by 31st January to be eligible.
Thank you
We are a small family run business, please know that every purchase made with us is supporting our families and those of the 11 local ladies we employ.
Thank you so much for your support.
Ange, Lou & The Woodend General Team. x